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Terms and Conditions


This Privacy Policy applies to all users of the websites of:

Sportonline.hk ("we","us" and "our").


We recognize the importance of your privacy and maintaining the confidentiality of your personal information. This Privacy Policy applies to all products and services provided by us and sets out how we may collect, use and disclose your personal information. This Privacy Policy is governed by and observes the requirements of the Personal Data (Privacy)Ordinance (Cap. 486) (the "Ordinance").




A1.1 Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with our products and/or services and to protect any account(s) you hold with us.


A1.2 We may ask you to provide personal information when you use our website. The data("Personal Data") that we may ask you to supply includes without limitation salutation, name, day and month of birth, gender, telephone number,fax number, email address, residential/other address, and payment account details.


A1.3 Please note that it is mandatory for you to provide certain categories of Personal Data (as specified at the time of collection). In the event that you do not provide any Personal Data indicated as mandatory, we may not be able to provide you with our products and/or services.



A2.1 If you provide any personal data to us, you are deemed to have authorized us to collect, retain and use personal information about you for the following purposes:

(a)    providing you with customer service including but not limited to processing and effecting sales, orders, refunds and exchanges relating to products available for sale in our shops or through our website, delivery services, putting together shopping lists for you, providing you with a more personalized experience on our website and responding to your queries, feedback or claims;

(b)   providing you with our promotional materials (including but not limited to updates to our website), discount code;

(c)    performing research or statistical analysis in order to improve our products and services and for marketing and promotional purposes;

(d)   verifying your identity;

(e)    making such disclosures as may be required for any of the above purposes or as required by law or in respect of any feedback or claims made by you.


A2.2 You further agree that we may disclose and transfer (whether in Hong Kong or abroad) your Personal Data to third party services providers engaged by us to assist with providing you with our services (including data entry, managing our customer database, processing, effecting and verifying sales, orders, refunds and/or exchanges relating to products available for sale in our shops or through our website, contacting you regarding promotions, delivery services and other customer service) and securely disposing of your Personal Data("Third Party Service Providers"). These Third Party Service Providers are under a duty of confidentiality to us and are only permitted to use your Personal Data in connection with the purposes specified at A2.1 above,and not for their own purposes (including direct marketing).


A2.3 When necessary we may also disclose and transfer (whether in Hong Kong or abroad) your Personal Data to our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations for purposes specified at A2.1(g) above.

A2.4 We may only use your name, phone number, residential/other address and email address with your consent or with your indication of no objection to provide marketing materials to you relating to goods and services provided.

A2.5 We may share aggregate data that does not allow you to be identified with third parties for various purposes(including marketing and advertising), and may use this data in order to better understand your needs and to improve and adapt our products and services.

A2.6 Any personal information supplied by you will be retained by us and will be accessible by our employees, any Third Party Service Providers engaged by us and third parties referred to at A2.3above, for or in relation to any of the purposes stated in A2.1 herein.

A2.7 We may permit individuals who are staff members of Sportonline.hk to use account but such Staff Members must at all times comply with all applicable codes of conduct and/or other relevant company policies of their employer when using Sportonline.hk account. Notwithstanding anything stated herein, in the event it is found that a Staff Member misuses Sportonline.hk in his/her capacity as a Staff Member (including but not limited to using any confidential or othe rsimilar insider information to obtain an unfair advantage from any promotions or offers offered by Sportonline.hk), we may disclose or transfer the Personal Data provided by such Staff Member to his/her employer for investigation and/or disciplinary purposes.



B1.   Personal Data held by us relating to our online customers or to visitors to our websites will be kept confidential in accordance with this Privacy Policy.

B2.   Any questions, comments, suggestions or information other than Personal Data sent or posted to the site, or any part of the site, by visitors will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis. We reserve the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development, manufacture and marketing of products and services and to meet customer needs.



C1.   All reasonable efforts are made to ensure that any personal data held by us is stored in a secure and safe place, and accessed only by our authorized employees or authorized Third Party Service Providers.



C2.   You should be aware that no system is impenetrable and no information provided over the Internet can be guaranteed to be completely secure. Accordingly, we cannot guarantee the security of any information that you transmit to us or receive from us over the Internet.



We may use 'cookies' on this site in order to :

*enable tighter security

*enable online customers to keep browsing

*personalize sites for customers

*build online customer or visitor profiles

D1.   Cookies are pieces of information stored in your hard-drive about your            preferences on our site, which enable the site to be tailored to you in future visits. Customers who want to disallow cookies can do so on their web browser. However, by disabling cookies you may not be able to access all parts of our website.



E1.   Under the Ordinance, you have the right of access to personal information held by us and to request correction of the information.

E2.   If you have any questions regarding this Privacy Policy or if you wish to access or correct your Personal Data, you may send your request via email address: sportonlinehk@hotmail.com

E3. In accordance with the Ordinance, we reserve the right to charge you a reasonable fee for the processing of any data access request.



F1. We may amend or update this Privacy Policy from time to time and all information will be governed by our most recent Privacy Policy.



Should you have any questions or concerns,please contact us (sportonlinehk@hotmail.com)